Privacy Policy

This privacy policy sets out how Kontext Coffee Company uses and protects any information that you provide when you use this website.

 

At Kontext Coffee Company we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the new General Data Protection Regulation 2018.

What information do we collect about you and how do we use it?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We will not share your information for marketing purposes with companies outside Kontext Coffee Company.

Our purpose in collecting information from you is to provide an efficient, meaningful and customised experience. For example, we use your personal information to:

  • Process and fulfil your orders or requests

  • Notify you of the status of your order delivery

  • Inform you on the latest update of our products and services

  • Improve our services or marketing activities

Webshop Customer: During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

Wholesale Customer: We provide an enquiry form and a signup form for wholesale customers. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address and other information about your business, such as: type of business, equipment and estimated monthly volume. We then use the information you provide to contact you and discuss your requests.

Marketing: From time to time we send information we feel you might be interested in about our business or a new product or discount code. You will only receive these updates if you opt in and you can opt out at any time.

How do we disclose and protect your information

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.

Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Square Mile Coffee Roasters Ltd.’s control, except that we sometimes use others to perform specific functions on our behalf.

For example, we partner with third parties such as Royal Mail, DPD, DHL to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number.

Our website is protected by SSL encryption and encrypts any information you enter whilst using it. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information woud like for us to make any corrections to your personal information or don’t want us to process your data anymore, please contact us at hello@kontextcoffee.com or send us mail to: Kontext Coffee Company, Wyastone Business Park, Wyastone Leys, Ganarew, NP25 3SR.

Retention

The General Data Protection Regulation states that the personal data we hold on customers ‘must not be kept for longer than is necessary for the purposes for which the personal data are processed’. We will hold your information for as long as the individual is deemed a customer i.e. unless you unsubscribe.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Third-party websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 27.01.2020.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • via email: hello@kontextcoffee.com

  • via mail: Kontext Coffee Company, Wyastone Business Park, Wyastone Leys, Ganarew NP25 3SR

CONTACT US

The Wyastone Business Park,

Wyastone Leys,

Ganarew

NP25 3SR

    

STAY UPDATED

           hello(at)kontextcoffee.com

            +44 (0)1600 887108

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